April 2023

VOlUME 06 ISSUE 04 APRIL 2023
Service Quality and Patient’s Interest in Choosing Class 2 Inpatient Care
1Herlinawati Herlinawati,2Muslimin Muslimin,3Heni Fa’riatul Aeni,4Lisandi Lisandi
1,2,3Lecturer, Sekolah Tinggi Ilmu Kesehatan Cirebon, Cirebon, West Java, Indonesia
4Student, Public Health Departement, Sekolah Tinggi Ilmu Kesehatan Cirebon, Cirebon, West Java,Indonesia
DOI : https://doi.org/10.47191/ijsshr/v6-i4-46

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ABSTRACT

The decrease in interest in choosing class 2 inpatient care was due to dissatisfaction in services provided which indicated theat such services were of less quality. This study aims to determine the relationship between service quality and patient’s interest in choosing class 2 inpatient care. This was an analytic survey study with a cross-sectional design. The population was all patients in class 2 inpatient care as many as 1970 people and the samples were taken using the accidental sampling method which obtained 95 people. Hypothesis test was conducted using the chi square test. The result showed that there was a significant relationship between the dimensions of tangibles, reliability, responsiveness, assurance and empathy with the patient’s interest in choosing class 2inpatient care.

KEYWORDS:

Quality, Interest, Choosing, Class 2

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VOlUME 06 ISSUE 04 APRIL 2023

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